Privacy Policy
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Privacy Policy of LIVE AI
Effective Date: November 12th, 2024
At LIVE AI (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our services.
Table of Contents
- Purpose and Scope
- Information We Collect
- How We Use Your Information
- Sharing Your Information
- Data Retention
- International Data Transfers
- Data Security
- Your Rights and Choices
- Children’s Privacy
- Changes to This Policy
- Contact Us
- Additional Information for California Residents
1. Purpose and Scope
1.1 Introduction
LIVE AI respects your privacy and is dedicated to protecting your personal data. This Privacy Policy explains what information we collect about you, how we use it, and your rights regarding your data.
1.2 Applicability
This Privacy Policy applies to:
- Website Users: Individuals who interact with our websites (including www.liveai.co) and social media pages.
- Customers: Users of LIVE AI’s products, services, and applications.
- Event Attendees: Individuals who attend events hosted or sponsored by LIVE AI.
- Office Visitors: Individuals who visit our premises.
- Marketing Prospects and Communication Recipients: Individuals who receive marketing communications from us or are assessed for customer eligibility.
1.3 Data Controller
For the purposes of data protection laws applicable in your country, Creative Leader Ventures, LLC, doing business as LIVE AI, located at 357 Highland Dr., Rantoul, IL 61866, is the data controller responsible for your personal data.
2. Information We Collect
2.1 Personal Data You Provide
We may collect the following types of personal data:
- Contact Information: Name, Email address, Phone number, Company name, Job title or role.
- Account Information: Username, Password.
- Payment Information: Credit card details, Billing address.
- Event Information: Registration details, Dietary preferences.
- Feedback and Correspondence: Messages you send to us, Survey responses.
2.2 Information Collected Automatically
When you use our services, we may automatically collect:
- Device Data: IP address, Browser type and version, Operating system, Device identifiers.
- Usage Data: Pages visited, Time spent on pages, Clickstream data, Interaction with emails.
- Cookies and Similar Technologies: We use cookies to enhance user experience and analyze site usage. For more details, refer to our Cookie Policy.
2.3 Information from Third Parties
We may receive information about you from:
- Social Media Platforms: Profile information, Interactions with our content.
- Marketing Partners: Demographic data, Interest preferences.
- Publicly Available Sources: Business contact information, Company details.
3. How We Use Your Information
3.1 To Provide and Maintain Our Services
- Creating and managing your account.
- Processing transactions and payments.
- Providing customer support.
3.2 To Communicate with You
- Sending service-related announcements.
- Responding to your inquiries.
- Providing updates on products and services.
3.3 For Marketing and Promotional Activities
- Sending newsletters and promotional materials.
- Personalizing marketing content.
- Analyzing the effectiveness of our marketing campaigns.
3.4 To Improve Our Services
- Monitoring and analyzing usage and trends.
- Developing new features and services.
- Enhancing user experience.
3.5 For Security and Compliance
- Detecting and preventing fraud.
- Complying with legal obligations.
- Enforcing our terms and policies.
4. Sharing Your Information
4.1 Service Providers
We may share your personal data with third-party vendors who assist us in:
- Payment processing.
- Data analysis.
- Email delivery.
- Hosting services.
- Customer support.
4.2 Affiliates and Subsidiaries
Entities under common ownership or control with LIVE AI for the purposes outlined in this policy.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the involved parties.
4.4 Legal Obligations
We may disclose your information to comply with legal obligations or to protect our rights, such as:
- Government authorities.
- Law enforcement officials.
- Courts and tribunals.
4.5 With Your Consent
We may share your information with third parties when you have provided explicit consent.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. International Data Transfers
Your personal data may be transferred to and processed in countries other than your own. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
8. Your Rights and Choices
8.1 Access and Correction
You may request access to your personal data and request corrections to any inaccuracies.
8.2 Data Portability
You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
8.3 Deletion
You may request the deletion of your personal data, subject to certain exceptions provided by law.
8.4 Opt-Out of Marketing Communications
You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly.
8.5 Cookies and Tracking Technologies
You can control cookies through your browser settings and other tools. For more details, refer to our Cookie Policy.
8.6 California Residents
If you are a California resident, please see Section 12 for information about your specific rights.
8.7 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in Section 11.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this policy and, if the changes are significant, we may provide more prominent notice.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
LIVE AI
357 Highland Dr., Rantoul, IL 61866
Email: support@liveai.co
Phone: (646) 543-9355
12. Additional Information for California Residents
Effective Date: November 12, 2024
Under the California Consumer Privacy Act (“CCPA”), California residents have specific rights regarding their personal information.
12.1 Categories of Personal Information Collected
We collect the following categories of personal information:
- Identifiers: Name, email address, postal address, phone number.
- Commercial Information: Records of products or services purchased.
- Internet Activity: Browsing history, search history, interaction with our websites.
- Geolocation Data: Physical location or movements.
- Professional Information: Job title, employer.
- Inferences: Preferences, characteristics, behavior.
12.2 Purposes for Collecting Personal Information
Refer to Section 3 for details on how we use personal information.
12.3 Your Rights Under CCPA
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request that we delete any personal information we have collected from you.
- Right to Opt-Out of Sale: We do not sell personal information as defined under CCPA.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
12.4 Exercising Your Rights
To exercise your rights, please contact us at:
- Email: support@liveai.co
- Phone: (646) 543-9355
- Mailing Address: 357 Highland Dr., Rantoul, IL 61866
Please provide sufficient information that allows us to verify you are the person about whom we collected personal information.
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Frequently Asked Questions
How does billing work?
We offer flexible monthly and annual billing. You can view and manage your current plan anytime from your dashboard. Upgrade or downgrade your plan as your needs evolve—no hidden fees.
Can I upgrade later?
Yes! You can upgrade your plan at any time to unlock more features, users, and capabilities. Upgrades take effect immediately, and your billing will be prorated accordingly.
Is this right for my church/business?
Definitely. LIVE AI is designed with flexible tools to support both churches looking to increase engagement and businesses aiming to boost customer service and sales. You can customize your chatbot’s tone, responses, and integrations to suit your mission.
What kind of support is included?
Support depends on your plan tier. All users receive email support, while Pro and above get access to live chat and priority assistance. Our Help Center is always available with setup guides and best practices.
Do I need coding skills to set this up?
Not at all. LIVE AI is completely no-code. Setup is as simple as copying a snippet into your site, and customizing your AI can be done directly from your dashboard.
Can I try it before I commit?
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